Refund & Cancellation Policy
Last Updated: May 17, 2026
This Refund & Cancellation Policy applies to experience registrations and payments processed through the ACCESSLY Creators mobile application for creator-led real-world activities and experiences. This website is informational only — all registrations and transactions are handled exclusively through the mobile app.
1. General Principles
Refund eligibility depends on the experience listing terms, host-specific cancellation policy, Accessly community standards, payment processor rules, and applicable law. Accessly may review and execute exceptional refunds for verified failed transactions, duplicate charges, fraudulent activity, severe user safety concerns, organiser cancellation, or complete non-fulfillment of the booked experience.
2. Fixed-Price Bookings
For fixed-price bookings, users are expected to carefully review the activity description, date, time, venue rules, safety guidelines, and host refund terms before completing payment. Once confirmed, booking cancellation and refund eligibility are subject to the host's published refund policy and the amount of advance notice provided prior to the experience start time.
3. Winning Bid Final Payment
If you win a creator-led experience auction, you are expected to complete the final transaction payment within the specified time window. Failure to pay within the required time may result in cancellation of your win, forfeiture of access, and administrative actions on your Accessly account. Refunds on final auction payments are evaluated according to the experience-specific guidelines, host rules, and a detailed support review.
4. Creator Cancellation or Non-Fulfillment
If a verified host cancels an experience, fails to appear at the designated public venue, materially changes the activity details without participant consent, or is completely unable to fulfill the confirmed booking, Accessly will offer a full refund, booking reschedule option, platform credit, or equivalent remedy based on the transaction facts and payment logs.
5. User Cancellation & No-Shows
If a participant cancels a booking after confirmation, refund eligibility is subject to the organiser's specified timeline and overhead costs already incurred (e.g., booked courts, reserved materials). Participants who fail to show up at the confirmed public venue without prior host notification (No-Shows) are systematically non-refundable.
6. Failed, Pending, or Duplicate Payments
If funds are debited from your bank account or card but the booking status fails to confirm in the Accessly application, please contact our support team. Provide your registered mobile number, email address, transaction amount, payment date, and the Razorpay Payment ID or payment screenshot. Duplicate transactions verified by our gateway provider (Razorpay) will be automatically refunded to your original payment method.
7. Refund Processing Method and Timeline
Approved refunds are processed back to the original payment method through our transaction partner (Razorpay). Bank, card, UPI, and wallet refund timelines vary by institution. In most cases, funds will credit back to your account within 5 to 7 business days following official refund approval. Delays may occur due to standard banking settlement schedules.
8. Dispute Resolution & Chargebacks
We highly encourage users to contact Accessly support to resolve billing issues before initiating external bank disputes or chargebacks. If an external payment reversal, chargeback, or fraud claim is raised, Accessly reserves the right to suspend the associated bookings, restrict auction access, freeze pending creator payouts, and review the user's account status.
9. Host Payout Adjustments
Verified host payouts may be delayed, adjusted, withheld, or fully reversed if a confirmed experience is cancelled, disputed, not completed as described, affected by fraud, or violates our safety standards. Hosts must cooperate with customer support and provide verified QR check-in records during booking reviews.
10. How to Request Refund Support
To submit a refund or billing request, contact our team at support@accessly.in. Please ensure you include your registered mobile number/email, experience title, date of transaction, transaction amount, and the Razorpay Payment ID or Order ID, along with a detailed explanation of the issue.